Privacy Policy

Loop Sustainability ("we," "our," or "us") operates the LetsCollect mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using LetsCollect, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. Information We Collect

LetsCollect collects and processes information in several ways to provide our logistics and collection services:

1.1 Personal Information

Your personal information is onboarded and collected by our operations team through our main CRM (Customer Relationship Management) solution and then made available in LetsCollect. This information includes:

• Account Information: Name, email address, phone number, username, and password
• Driver Information: Driver ID, license information (if applicable), vehicle details
• Profile Information: Profile picture, preferences, and settings
• Contact Information: Address and other contact details
• Employment Information: Work assignments, role designation, and operational details provided by the operations team

The operations team collects and verifies this information during the onboarding process before your account is created in the App.

1.2 Location Information

To provide logistics and collection services, we collect:

• Real-time Location: GPS coordinates when the App is in use
• Route Information: Pickup and delivery locations, route history
• Geographic Data: Information about collection zones and service areas

1.3 Collection and Delivery Data

• Collection schedules and history
• Delivery confirmations and signatures
• Timestamps and status updates
• Photos or documentation of collections/deliveries
• Weight and material type information

1.4 Device Information

• Device type, model, and operating system
• Unique device identifiers
• IP address
• App version and usage data

1.5 Communication Data

• Messages and communications within the App
• Customer support interactions
• Feedback and survey responses

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Description
Service Delivery	To provide, operate, and maintain our logistics and collection services
Route Optimization	To plan and optimize collection routes and schedules
Communication	To send notifications, updates, and service-related information
Account Management	To manage your account and authenticate users
Performance Tracking	To monitor collection efficiency and service quality
Customer Support	To respond to inquiries and provide technical assistance
Analytics	To analyze usage patterns and improve the App
Compliance	To comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Payment processing services
• Customer support platforms

3.2 With Business Partners

We may share information with:

• Recycling facilities and collection centers
• Retailers and collection point operators
• Logistics partners and contractors

3.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights and property
• Prevention of fraud or security issues
• Protection of user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us at tech.loopsustainability@gmail.com.

7. Location Data Management

You can control location permissions through your device settings. However, please note that disabling location services may limit the functionality of the App, as location data is essential for:

• Route planning and navigation
• Collection scheduling and coordination
• Service delivery verification
• Performance tracking and optimization

8. Children's Privacy

LetsCollect is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy in the App
• Sending a notification through the App or via email
• Updating the "Last Updated" date at the top of this policy

Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

• The right to be informed about data collection and use
• The right of access to your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

Our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interest: Processing for business operations and service improvement
• Legal Obligation: Processing required by law
• Consent: Processing based on your explicit consent (which you may withdraw at any time)